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For Providers > Interpreter Services

For Providers - Interpreter Services

Language Access Program Services

Federal and State Guidelines:

State Language Assistance Regulations (SB853) require that health plans such as CenCal Health provide Limited English Proficient (LEP) members whose primary language is not English access to interpreter services at medical points of service.
Interpreter services are available on a 24-hour basis for medical encounters.
Members are NOT required to bring an interpreter. They may ask a friend or family member to interpret for them, which must be noted in the medical chart.
Primary Care Providers (PCP�s) who have identified themselves as speaking Spanish (CenCal Health�s threshold language) in the Provider Directory are obligated to provide interpretation for the members who are capitated and on their case management list.

American Disabilities Act:

American Disabilities Act requires that CenCal Health also provide American Sign Language Interpretation (ASL) for its deaf and hearing impaired members for medical appointments at Primary Care Providers offices and Specialty Providers.
Note: ASL and Spoken Language Interpretation Services when provided at a hospital facility are the responsibility of the hospital where the service was provided.

CenCal Health Provides:

Interpreter services at medical appointments for spoken languages as well as American Sign Language for Health Plan deaf/hearing impaired members. Telephonic Interpreter Services for spoken language are available on a 24 hour basis for medical encounters.
�Face to Face� Interpreter Service is available for CenCal Health�s threshold language (Spanish) between 8 am to 5 p.m. Monday thru Friday.
Telephonic interpretation is available for over 150 languages for the LEP member on a 24 hour basis through CenCal Health�s language line vendor.

How we can help:

Interpreter services for CenCal Health members:
- To arrange a face-to-face interpreter for Spanish and/or American Sign Language for a scheduled visit, call our Member Services Department Monday - Friday 8 AM - 5 PM at 1-877-814-1861.
- Certified Languages International (for spoken language) is a 24-hour service that provides an interpreter over the phone. You must keep a record of your use. To access, call: 1-800-225-5254. Your Customer Code is 48CEN. Also, please have your PIN (Provider Identification Number.) or NPI (National Practitioner Identifier), the last name of the member and the Client Identification Number (CIN #) or Member ID # available prior to making the call to Certified Languages International. This service is provided for your use by CenCal Health for its members only. Any use of the language line for non-CenCal Health members or other agencies not contracted with CenCal Health for its members is strictly prohibited.
- Instructions for Requesting Interpreter Services
CenCal Health's Health Education can assist you with finding appropriate health materials and community resources. Call 1-800-421-2560 x 1662 or contact the Health Educator at healthed@cencalhealth.org.

Telephonic Interpreting Tools:

Need an Interpreter Instruction Card:
Telephonic Conferencing Interpretation Instructions: Directions on how to place and receive calls, add an interpreter to the call, and how to use office phones with conference function.
Certified Languages International (CLI) Language List:
Point Chart - Every clinic or office should have a notice posted that says that �Interpreters are available.� This notice lists that message in several of the more common non-English languages and allows a patient to �point� and let you what language they speak. This chart will help you identify what type of interpreter you need.
Guidelines For Using A Telephone Interpreter