CenCal Health

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For Members > How to File a Complaint or Appeal

How to File a Complaint or Appeal

How to File a Complaint or Appeal

CenCal Health wants you to have the best possible medical care. We welcome questions, complaints, or suggestions about the care you receive. Your comments help to improve the services we provide to you as our Member.

CenCal Health wants you to have a good relationship with your doctors. Often your doctor and his/her office staff will answer your questions about your health care or medical treatments. If you are not able to solve a problem or concern with your doctor, you may file a complaint with CenCal Health.

Complaints and/or appeals may be filed on-line at the link below or by calling CenCal Health’s Member Services Department at 1-877-814-1861. You may also file complaints in-person or by mail at:

CenCal Health
Attention: Grievances
4050 Calle Real
Santa Barbara, CA 93110

If you would like to read about how CenCal Health handles complaints, appeals, expedited appeals, or external and independent medical reviews, click here, otherwise continue with the complaint/appeal process below.

To begin the process, please select one of the options below.

Online Grievance Form

If you know you would like to submit a complaint online, you may go directly to the
Online Grievance Form .

Word/PDF Complaint Form

You can also print a copy of a Complaint Form to complete and return to CenCal Health by selecting the link below.